Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
SafeSport Support Hub
  1. SafeSport Support Hub
  2. Learning Service & Support

Learning Service & Support

Welcome! You can raise a Learning Service & Support request from the options provided.

  • Members of USOPC-affiliated NGBs

    Technical support for members of a National Governing Body (NGB) in the U.S. Olympic and Paralympic Movement. If you are unsure about your status, you may still submit a ticket. We will work with you to determine if you are part of an NGB.*

  • Independent Learners & Community Organizations

    Organizations/Learners that are NOT required to take training under the U.S. Olympic and Paralympic Movement.

  • General Feedback

    Share your comments or testimonials here.

Powered by Jira Service Management
{"xsrfToken":"c8c299fa9fbb6b93248234912f4b29449dba3bc2_lout","branding":{"id":"4","key":"lss","name":"Learning Service & Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d15208","headerLinkHoverBGColor":"#d15208","headerBadgeColor":"#d15208"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the SafeSport Support Hub","sharedPortalName":"SafeSport Support Hub","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the SafeSport Support Hub","sharedPortalName":"SafeSport Support Hub","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#e06500","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d2577fef-9519-45ba-9950-d93da476302d/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxODdlZTA3Zi03ZDZlLTQ5ZmYtYjUyZi00NTYxMzU4NDA2NGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQyNTc3ZmVmLTk1MTktNDViYS05OTUwLWQ5M2RhNDc2MzAyZCI6WyJyZWFkIl19LCJleHAiOjE3NzA1MzQ0ODIsIm5iZiI6MTc3MDUzMzg4Mn0._Q210UGC4mor5psmW_kHX-YxMtwO0PYPly5WUrfYEkw&client=187ee07f-7d6e-49ff-b52f-45613584064d&height=300&mode=fit","bannerMediaApiFileId":"d2577fef-9519-45ba-9950-d93da476302d","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"lss","projectId":10021,"serviceDeskId":4,"name":"Learning Service & Support","description":"<p>Welcome! You can raise a Learning Service &amp; Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"39","name":"General Feedback","descriptionHtml":"","callToAction":"General Feedback","introHtml":"<p>Share your comments or testimonials here.</p>","icon":10549,"iconUrl":"https://safesport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[9],"key":""},{"id":"32","name":"Independent Learners & Community Organizations","descriptionHtml":"","callToAction":"Independent Learners & Community Organizations","introHtml":"<p>Organizations/Learners that are NOT required to take training under the U.S. Olympic and Paralympic Movement.</p>","icon":10566,"iconUrl":"https://safesport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[9],"key":""},{"id":"40","name":"Members of USOPC-affiliated NGBs","descriptionHtml":"","callToAction":"Members of USOPC-affiliated NGBs","introHtml":"<p>Technical support for members of a National Governing Body (NGB) in the U.S. Olympic and Paralympic Movement. If you are unsure about your status, you may still submit a ticket. We will work with you to determine if you are part of an NGB.*</p>","icon":10565,"iconUrl":"https://safesport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10565","groups":[9],"key":""},{"id":"33","name":"Billing","descriptionHtml":"","callToAction":"Billing","introHtml":"<p>For questions about invoices, receipts, refunds, etc.</p>","icon":10536,"iconUrl":"https://safesport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"36","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://safesport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"34","name":"Purchase & Billing Inquiries","descriptionHtml":"","callToAction":"Purchase & Billing Inquiries","introHtml":"<p>Questions related to invoicing, refunds, and purchasing training in bulk for your organization.</p>","icon":10496,"iconUrl":"https://safesport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[],"key":""},{"id":"41","name":"Web services (API) ","descriptionHtml":"","callToAction":"Web services (API) ","introHtml":"<p>For setting up or requesting help with a current integration.</p>","icon":10524,"iconUrl":"https://safesport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"General"}],"orderMapping":{"30":[32],"9":[40,32,39]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"01d6ba1a-67f1-3d49-8504-d06ca34f285a","appLinkName":"System Confluence","appLinkUrl":"https://safesport.atlassian.net/wiki","spaceKey":"LSS","spaceName":"Learning Service & Support","spaceUrl":"https://safesport.atlassian.net/wiki/spaces/LSS","isServer":false},"labels":[],"projectKey":"LSS","serviceDeskId":4,"kbLinkDomainURLs":["https://safesport.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LSS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxODdlZTA3Zi03ZDZlLTQ5ZmYtYjUyZi00NTYxMzU4NDA2NGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA1MzUwODIsIm5iZiI6MTc3MDUzMzg4MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.BCjSGtr_AfwUb9ZjM9kLy-JCaXgtbMbzizGLEP5hefE","targetCollection":"upload-project-10021","endpointUrl":"https://api.media.atlassian.com","clientId":"187ee07f-7d6e-49ff-b52f-45613584064d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"SafeSport Support Hub","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://safesport.atlassian.net/wiki","kbLinkDomainURLs":["https://safesport.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:dev.dsapps.jira.addon.google-analytics-in-jira__data-collection--service-desk-portal-footer-create_request","name":"data-collection--service-desk-portal-footer","html":"<div class=\"ap-container\" id=\"ap-dev.dsapps.jira.addon.google-analytics-in-jira__data-collection--service-desk-portal-footer-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-dev.dsapps.jira.addon.google-analytics-in-jira__data-collection--service-desk-portal-footer-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"dev.dsapps.jira.addon.google-analytics-in-jira\",\n \"uniqueKey\":\"dev.dsapps.jira.addon.google-analytics-in-jira__data-collection--service-desk-portal-footer-create_request\",\n \"key\":\"data-collection--service-desk-portal-footer-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.create_request\", \"title\":\"data-collection--service-desk-portal-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://www.gaij.app/data-collection?issue.id=&issue.key=&key=data-collection--service-desk-portal-footer&can_configure=false&is.premium=&is.standard=&is.free=&xdm_e=https%3A%2F%2Fsafesport.atlassian.net&xdm_c=channel-dev.dsapps.jira.addon.google-analytics-in-jira__data-collection--service-desk-portal-footer-create_request&cp=&xdm_deprecated_addon_key_do_not_use=dev.dsapps.jira.addon.google-analytics-in-jira&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIzM2Q0M2ExY2UyYzEyZGIyZWU5Nzc2Y2U3MDIzOTNjYWNjYmRmODllYjBiNjNjMjc4NmJjNWUxNGY4MzgzOGU1IiwiaXNzIjoiMjBjNGUxZWItNWViMi0zZmQwLWFiMmUtZWI4MzgyMzc2NWFlIiwiY29udGV4dCI6e30sImV4cCI6MTc3MDUzNDc4MiwiaWF0IjoxNzcwNTMzODgyfQ.SLbKsPMyI0BQENdJiXgJf0UwbJUt5IL7wOQbJR6em_I\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjIwYzRlMWViLTVlYjItM2ZkMC1hYjJlLWViODM4MjM3NjVhZSIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL3NhZmVzcG9ydC5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9zYWZlc3BvcnQuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiTFNTIiwiaWQiOiIxMDAyMSJ9fX0sImV4cCI6MTc3MDUzNDc4MiwiaWF0IjoxNzcwNTMzODgyfQ.tT3Nl6C6-wDwChSt-58S80JhxhWxxzAxPET7Uzmtntc\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://safesport.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://safesport.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"LSS\\\",\\\"id\\\":\\\"10021\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"LSS\\\",\\\"project.id\\\":\\\"10021\\\",\\\"servicedesk.serviceDeskId\\\":\\\"4\\\"}\",\n \"timeZone\":\"America/Denver\",\n \"origin\":\"https://www.gaij.app\",\n \"hostOrigin\":\"https://safesport.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=safesport","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c8c299fa9fbb6b93248234912f4b29449dba3bc2_lout","baseUrl":"https://safesport.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://safesport.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"187ee07f-7d6e-49ff-b52f-45613584064d","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b6aaacb003cf403285da1d17900f2969","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://safesport.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}